Professional Experience
I worked in Exelon’s 24/7 Network Operations Center supporting one of the largest energy providers in the United States. Our team was responsible for monitoring and responding to incidents across more than 500,000 networked devices, ensuring high availability, reliability, and continuous adherence to strict SLA requirements. We used HP network monitoring tools, along with Cisco switches, routers, and legacy infrastructure to maintain visibility across enterprise systems and resolve network and server issues in real time.
My role extended beyond network operations to include enterprise-wide identity and access management (IAM), supporting Active Directory, DNS, and DHCP services, as well as managing user provisioning, permissions, and audit trails. I also responded to incidents involving storage environments, databases, Citrix virtualization, and both Windows and Linux servers, while using Microsoft 365 for operational workflows and collaboration.
All work was performed in a regulated environment that required strict alignment with NERC/CIP compliance standards. This included maintaining security controls, documentation, change procedures, and access governance to ensure operational integrity across critical infrastructure. I worked rotating day, mid, and night shifts, collaborating within a high-performing team to ensure uninterrupted 24/7 operations in a mission-critical environment.
At WMAR, I managed all IT operations as the sole IT support for the station, working across every department news, engineering, production, sales, and administrative teams to ensure technology systems were functioning reliably in a 24/7 broadcast environment.
The infrastructure was a mix of Windows based endpoints throughout the station and Linux based systems in the newsroom, which were used for backup servers, media storage, and critical newsroom operations. I was responsible for maintaining, troubleshooting, and upgrading these systems handling anything from failed workstations and network connectivity issues to restoring newsroom backup machines and supporting broadcast critical systems.
Beyond daily technical support, I also developed and enforced local IT policies and procedures, ensuring alignment with corporate standards and broadcast requirements. This included managing FCC technology-related reporting requirements, supporting Emergency Alert System (EAS) compliance, and ensuring all equipment and workflows met federal and industry regulations.
I managed user accounts, access controls, DNS/DHCP updates, software deployments, and system backups, while working closely with engineering teams to support live broadcast systems and ensure zero disruption to on-air operations. Being the only IT professional on-site required a high level of autonomy, cross department collaboration, and the ability to troubleshoot issues quickly in a mission critical environment.
I provided frontline technical support in a live broadcast environment. In this role, I handled help desk operations, troubleshooting and repairing workstations, managing user access, and ensuring that all technology dependent newsroom and on-air systems remained operational.
I was responsible for break-fix support across Windows-based endpoints, user account provisioning, and mailbox administration within the station’s email and identity systems. In addition to digital access control, I also assisted with physical access management, making sure staff had appropriate authorization for secured areas such as control rooms, studios, and technical equipment spaces.
While the majority of my work focused on direct user support, this position also required constant awareness of broadcast continuity. Any system outage no matter how small had the potential to interrupt production schedules or impact live programming. I frequently assisted engineering and production teams to ensure that newsroom applications, teleprompters, playback systems, and other on-air technologies were fully functional before broadcast deadlines.
Working at WBFF gave me my first experience operating within a broadcast IT environment and taught me how to support mission-critical systems where uptime, responsiveness, and trust from end users are essential.
At HEC 3 Communications, I worked directly under a small business owner supporting commercial audio-visual systems across retail and enterprise environments. Our work ranged from troubleshooting day-to-day AV issues such as speaker outages, amplifier failures, display malfunctions, and control system errors to designing and installing full scale commercial AV infrastructure.
I supported multiple high end AV system upgrades, including large scale projects for Nordstrom retail stores involving system designs valued in the millions. Our team was responsible for interpreting and creating blueprints, planning cable routes, pulling and terminating low-voltage wiring, installing rack systems, mounting wall and ceiling hardware, and ensuring all endpoints were tested and operating correctly before handoff to the client.
Beyond installation, I worked directly with customers and store management teams to verify system performance, resolve any issues on-site, and provide explanations or training when needed. Whether diagnosing failures in existing systems or deploying new infrastructure from the ground up, the role required a mix of technical skill, construction awareness, customer interaction, and attention to detail.
This experience gave me foundational knowledge in structured cabling, signal flow, system documentation, and client facing service all of which helped shape my ability to work independently, manage technology installations, and deliver reliable results in commercial environments.
I served as an Aircrew Life Support Specialist in the United States Air Force, supporting flightline operations and ensuring the safety and readiness of aircrew members and mission critical equipment. My role focused on maintaining, inspecting, and repairing life support systems such as oxygen equipment, survival gear, flight helmets, anti-G suits, emergency beacons, flotation devices, and other aircraft survivability assets.
Working directly on the flightline, I supported active flying operations and rapid deployment readiness. I conducted pre-flight and post-flight inspections, ensured all life saving equipment met strict operational and safety standards, and worked closely with aircrew to address mission-specific gear requirements. Throughout my service, I maintained a flawless safety record, meeting all compliance standards and passing every inspection with zero deficiencies.
I completed multiple deployments, supporting operational missions in high tempo environments where precision, accountability, and attention to detail were essential. The position required strict adherence to Air Force technical orders, FAA and DoD regulations, and aviation safety protocols.
My time in this role strengthened my ability to work under pressure, support mission critical operations, maintain strict compliance standards, and contribute to team success in high stakes environments.